Privacy Policy Last updated: 24/02/2024
At NovaLoom AI, we are devoted to safeguarding your Personal Data and ensuring your privacy.
This Privacy Policy is designed to enlighten you on how we manage, collect, store, and utilize the information you share in connection with the website (the “Website”).
We pledge to uphold the following principles:
• To be transparent in the collection and processing of Personal Data about you:
We emphasize keeping you well-informed so you can make knowledgeable decisions regarding the use of your Personal Data on our Website or when engaging in trade with a third-party trading platform. To achieve this, we employ a variety of strategies and methods designed to provide you with relevant details on how your Personal Data is processed, ensuring this information is conveyed accurately and promptly.
Furthermore, if we determine that you require specific information, we will ensure it is provided to you in a timely and suitable manner.
We are also pleased to address any inquiries you may have and to offer any clarification you require, subject to legal constraints. For this purpose, you can reach out to us by sending an email to the following address: support@
• To process Personal Data about you solely for the purposes outlined in the Policy:
The purposes for which we may process Personal Data about you include, among other things, making the Website accessible to you andoffer you integration with third-party trading platforms (the “Services”), to elevate the user experience on the Website, enhance the Services (including the Website), safeguard Our rights and interests, facilitate business and administrative activities that support the delivery of the Services to the Website users, and/or comply with any legal and/or regulatory obligations.
Additionally, We will handle Personal Data about you to better understand your individual needs and preferences.
• To allocate substantial resources to uphold your rights concerning Personal Data about you:
We dedicate significant resources to enable you to exercise your rights as a data subject. Consequently, you may contact Us anytime to review Personal Data about you, request modifications, deletion, restrict its use for certain purposes or entirely, or transfer it to yourself or a third party. We will comply with your requests in accordance with the law.
•To protect Personal Data about you:
While We cannot guarantee absolute security of the Personal Data about you, We assure you that We utilize and will continue to utilize a comprehensive range of methods and strategies aimed at ensuring the Personal Data about you is protected.
Our Comprehensive Privacy Policy
1. The Scope?
This Policy outlines the types of Personal Data the Company collects about individuals, and the methods by which it collects, uses, shares with third parties, secures, processes it, etc.
In this Policy, “Personal Data” refers to any information relating to an identified or identifiable individual. An identifiable individual is someone who can be identified, either directly or combined with other information that We possess or have access to.
In this Policy, the “processing” of Personal Data encompasses any operation or set of operations performed on Personal Data, including collection, recording, organization, structuring,storage, modification, retrieval, consultation, utilization, disclosure via transmission, distribution, or otherwise making accessible, alignment or combination, restriction, deletion, or destruction of Personal Data.
Our Services cater to a general audience and are not targeted towards children under 18 years of age. We do not knowingly gather or request information from individuals under 18, nor do we knowingly permit such individuals to use our Services. If we discover that information from a child has been collected, we will promptly take appropriate measures to remove such information.
2. When Do We Collect Personal Data About You?
We gather Personal Data about you whenever you engage with the Services, utilize the service channels, and navigate the Website. Sometimes, you will actively provide Us with the Personal Data, while in other cases, We will gather Personal Data by observing and analyzing your interaction with Our Services and/or service channels, or receive your data from our third-party partners.
3. No Obligation To Provide Personal Data To NovaLoom AI And Its Implications
You are not required to furnish Us with any Personal Data about you. However, in certain cases, not providing such Personal Data may hinder Us from delivering the Services, restrict your access to the Website, and/or lead to the malfunctioning of the Services and the Website.
4. What types of Personal Data do We collect? Personal Data We collect during each visit to the Website:
This information includes online activity logs, traffic details (including, without limitation, IP address, access time, access date, web and mobile page(s) visited, language used, software crash reports, and browser type used, along with device information. Some of this information may not personally identify you, thus not constituting Personal Data.
Personal Data We receive from you: any Personal Data you willingly provide to Us when connecting with a third-party trading platform through Us.
Personal Data You Provide for Submission to Third-Party Platforms for Trading: This includes your full name, phone number, and email address.
5. The Purposes of Processing Personal Data and Their Legal Basis
At NovaLoom AI, we process your Personal Data for one or more of the objectives described in this section, in compliance with the appropriate legal grounds.
We will only process your Personal Data if there is a legitimate legal basis for doing so. The legal grounds upon which NovaLoom AI may process your Personal Data are as follows:
- You have consented to the processing of your Personal Data for one or more specific purposes. This includes instances where you voluntarily provide your details through our Website for submission to third-party trading platforms.
- Processing is necessary to serve the legitimate interests pursued by NovaLoom AI or a third party. For instance, enhancing our Services, or for the exercise or defense of legal claims.
- Processing is essential for compliance with a legal obligation to which NovaLoom AI is subject.
If you need further information on how processing your Personal Data aligns with the legitimate interests of NovaLoom AI or a third party, please do not hesitate to contact us via email at any time.
Below is an overview of the reasons why we may process your Personal Data, alongside the legal grounds for such actions:
Purpose | Legal Basis | |
1 |
Facilitating third-party engagement at your request to enhance your digital and trading experiences. We may gather your Personal Data to share with third parties, only if you explicitly ask us to do so. |
You have provided consent for your Personal Data to be processed for one or more specified purposes. |
2 |
Addressing your inquiries, requests, and/or complaints Processing your Personal Data is necessary for us to effectively address any questions or issues you have regarding your use of NovaLoom AI Services. |
Processing is essential for pursuing the legitimate interests of the Company or a third party. |
3 |
To fulfill legal obligations or comply with judicial or administrative directives We handle your Personal Data to meet our diverse legal responsibilities. |
Processing is essential to fulfill a legal obligation that the Company must adhere to. |
4 |
To enhance our services We might utilize your Personal Data to upgrade our Services. This processing could include, among other things, crash logs or malfunction reports related to our Services. |
Processing is essential for the legitimate interests pursued by the Company or a third party. |
5 |
To deter fraud and misuse of our services |
Processing is essential for the legitimate interests pursued by the Company or a third party. |
6 |
To conduct and sustain various activities that support the delivery of our services These activities encompass back-office operations, business development endeavors, strategic decision-making processes, and oversight mechanisms, among others. |
Processing is essential to serve the legitimate interests pursued by NovaLoom AI or by a third party. |
7 |
For the purpose of conducting analysis, including statistical evaluations We employ a range of analytical techniques (including statistical methods) to guide decisions on various matters. |
Processing is essential to serve the legitimate interests pursued by NovaLoom AI or by a third party. |
8 |
To safeguard Our and third parties' interests, rights, and assets, including the initiation, exercise, or defense of legal claims We may handle your Personal Data to protect Our interests, rights, and assets, or those of third parties, in accordance with applicable laws, regulations, or agreements, including any of Our terms, conditions, and policies. |
Processing is essential to serve the legitimate interests pursued by NovaLoom AI or by a third party. |
6. Transfer Of Personal Data To Third Parties
NovaLoom AI may also disclose your Personal Data to third parties that provide us with essential services like storage, hosting, IP address data, user experience analysis, and various research, analytical, technical, and diagnostic services.
Furthermore, you might expressly ask us to submit certain Personal Data to external trading platforms. In these situations, we will provide the necessary Personal Data to the specified third parties, who will manage your data in accordance with their privacy policies. We may share your Personal Data with several different third-party trading platforms.
NovaLoom AI may also distribute your Personal Data to its affiliated entities and business partners, who supply resources that help us enhance and elevate the services and products offered to our users.
NovaLoom AI might share your Personal Data with governmental, local, official, and regulatory bodies, especially if such disclosure is needed to safeguard our and third parties' interests, rights, and assets, including in the initiation, exercise, or defense of legal claims.
Moreover, we may disclose your Personal Data to potential buyers or investors, or lenders to NovaLoom AI and/or any company within our corporate group, in the event of transactions like asset sales, mergers, reorganizations, consolidations, or bankruptcies involving NovaLoom AI and/or any company within our group.
7. Cookies and Third Party Services
We may engage certain third-party services, such as analytics firms or advertisement providers on our website, which may use cookies or other technologies. These practices and providers adhere to their respective policies.
A cookie (a small text file) is installed on the device you use to visit or access the Website. Cookies enable the collection of information about you and your behavior, in order toenhance your interaction, to remember your preferences and configurations, and to tailor and present you with offerings that might capture your interest. Cookies can also serve in gathering statistics and executing analytics.
Among the cookies we might employ are session cookies, which are temporarily downloaded to your device and last until you shut your web browser. Others are persistent cookies, which remain on your device after you've finished browsing and help the Website recognize you as a returning visitor when you revisit.
Categories of cookies:
The cookies we might utilize are categorized by their functionality as follows:
Type of Cookie | Purpose | Additional Information |
Strictly Necessary Cookies |
These cookies are essential to allow you to navigate the Website and utilize features you have requested. They are deployed to deliver the content, products, and services from NovaLoom AI that you have requested. Such cookies are vital to assist your device in downloading or streaming information, enabling you to navigate the Website, use its functionalities, and revisit pages you have previously explored. |
These cookies gather Personal Data about you, such as your username and last login date, and recognize you as being logged in to the Website. These cookies are automatically removed when you close your browser (session cookies). |
Functionality Cookies | These cookies help us recognize you upon your return to the Website and enable us to remember your selections and preferences. | These cookies persist even after you close your browser, remaining active until their set expiration time. |
Performance Cookies | We use these cookies to gather aggregate statistics on the Website's performance, allowing us to test and enhance it for a superior user experience. Additionally, they support us in conducting analytical tasks on the Website. |
These cookies collect anonymized information that isn't linked to any identified or identifiable individual. The lifespan of these cookies varies; some are erased once you exit your browser, while others remain valid indefinitely. |
Managing and Deleting Cookies
You can adjust your browser settings to block and erase some or all cookies. Refer to the links below for instructions on how to manage cookies in some popular browsers:
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
However, please be aware that this may cause some features and functionalities on the Website to not operate as intended.
ONLINE TRACKING NOTICE
AT PRESENT, THIS SERVICE DOES NOT SUPPORT DO-NOT-TRACK SIGNALS.
8. Retention Of Personal Data About You
NovaLoom AI will retain your Personal Data for the necessary duration to accomplish the purposes outlined in this Policy, or for a longer period as required by applicable laws, regulations, policies, and orders.
We may share your information with third-party trading platforms for a period of 12 months, with the possibility of extension for an additional 12 months, subject to our consent.
To ensure your Personal Data is not kept longer than necessary, we conduct regular reviews to determine if any data can be securely deleted.
9. Transfers of Personal Data To A Third Country Or An International Organization
Your Personal Data may be transferred to a different country (i.e., jurisdictions outside your own) or to international organizations. In such cases, NovaLoom AI will implement suitable safeguards to protect your Personal Data and ensure enforceable rights and effective legal remedies for data subjects are upheld.
If you reside in the EEA (European Economic Area), please note that these safeguards and protections will be applicable if any of the following conditions are met:
- The transfer occurs to a third country or an international organization that the EU Commission has determined offers an adequate level of protection for Personal Data, as outlined in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council, dated 27 April 2016 (the "GDPR").
- The transfer is executed through a legally binding and enforceable instrument between public authorities or bodies in accordance with Article 46(2)(a) of the GDPR; or
- The transfer aligns with standard data protection clauses adopted by the EU Commission under Article 46(2)(c) of the GDPR. You can review these clauses at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
If you wish to learn about the measures NovaLoom AI employs to safeguard your Personal Data when transferred to a third country or international organization, please reach out via email to the following address: support@
10. Safeguarding Your Personal Data
We apply suitable technical and organizational strategies to ensure the security of Personal Data, particularly against risks such as accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data that is transmitted, stored, or otherwise processed.
While we strive for excellence, we cannot promise flawless protection of your Personal Data. NovaLoom AI will not be held accountable for any indirect, incidental, consequential, or punitive damages related to the use or disclosure of your Personal Data, including but not limited to, exposure of Personal Data due to transmission errors, unauthorized third-party access, or other circumstances beyond our reasonable control.
We might be compelled, due to legal or other obligations beyond our control, to share your Personal Data with third parties.such as public authorities. In these scenarios, our influence over the degree of protection that these third parties provide for your Personal Data is limited.
Transferring Personal Data over the internet is never entirely secure. Consequently, NovaLoom AI cannot guarantee the security of your Personal Data when it's transmitted to us via the internet.
11. Links To Third-Party Websites
The Website may feature links to third-party websites and/or applications. NovaLoom AI neither controls these websites and applications nor the way they collect and process your Personal Data. Therefore, we hold no responsibility for their content or their privacy and data protection practices. This Policy does not apply to actions undertaken through such websites and/or applications.
When visiting these third-party websites and/or applications, we advise you to thoroughly review their privacy policies before using them and sharing any Personal Data about yourself.
13. Your Rights Regarding Your Personal Data
Generally, you have the right to request that we confirm if we are collecting Personal Data about you, review this data, amend it if necessary, and delete any Personal Data no longer needed by us. You may also limit your consent to specific processing activities involving your Personal Information.
If you are a resident of the EEA, please read this section below:
You are entitled to specific rights regarding your Personal Data. To exercise these rights, you may send a request to the following email address:
Right of access
You have the right to receive confirmation from NovaLoom AI regarding whether or not we are processing your Personal Data and, if so, to access the Personal Data and the followinginformation: (1) the objectives behind processing; (2) the types of Personal Data involved; (3) the individuals or groups who have received or will receive the Personal Data, especially those outside the European Economic Area (EEA) or associated with international bodies; (4) if feasible, the projected duration for storing the Personal Data, or, if not feasible, the criteria determining this duration; (5) the right to request from NovaLoom AI the correction or deletion of Personal Data or the restriction of its processing, or to oppose such processing; (6) the right to file a complaint with a supervisory body; (7) if the Personal Data wasn't collected from you, any available information regarding its origin; (8) the presence of profiling; and (9) if Personal Data is shared with a third country outside the EEA or with an international organization, the relevant safeguards for such transfer.
NovaLoom AI will supply a copy of the Personal Data being processed and may charge a fair fee for any additional copies you request. If you submit your request electronically, unless you specify otherwise, the information will be delivered in a commonly used digital format.
The entitlement to receive a copy of the Personal Data should not infringe on the rights and freedoms of others. Consequently, if your request compromises others' rights and freedoms, NovaLoom AI might not be able to fully accommodate your request or may do so in a restricted way.
Right to rectification
You are entitled to request NovaLoom AI to correct any inaccurate Personal Data concerning you. Considering the processing objectives, you have the right to have incomplete Personal Data completed, possibly by providing an additional statement.
Right to erasure
the following conditions apply: (a) the Personal Data is no longer necessary for the purposes for which it was collected or processed; (b) you revoke your consent upon which the processing relies, and no other legal basis exists for processing; (c) you object at any time, for reasons related to your specific situation, to the processing of Personal Data based on our or a third party's legitimate interests, with no overriding legitimate grounds for processing; (d) you object to the processing of your Personal Data for direct marketing purposes; (e) thePersonal Data has been improperly handled; or (f) the Personal Data concerning you must be deleted to comply with a legal obligation under European Union or Member State law that applies to the Company.
This right does not apply when processing is necessary (a) to fulfill a legal obligation that mandates processing under European Union or Member State law applicable to the Company; or (b) for establishing, exercising, or defending legal claims.
Right to Restrict Processing
You are entitled to request that the Company limit the processing of your Personal Data if any of the following situations occur: (a) you dispute the accuracy of your Personal Data, allowing the Company time to verify it; (b) processing is unlawful, and you oppose deletion, preferring instead to restrict its use; (c) the Company no longer requires your Personal Data for processing purposes, but you need it for legal claims; (d) if processing is necessary for the Company’s or a third party’s legitimate interests, unless we can prove compelling reasons that override your rights; or (e) if your Personal Data is processed for direct marketing, including profiling, to the extent related to such marketing.
If the processing of your Personal Data is restricted following your request, such data shall only be processed, aside from storage, with your consent or for legal claims, or to protect another person's rights, or for significant public interest reasons of the European Union or a Member State.
Right to Data Portability
You have the right to receive your Personal Data, which you've provided to the Company, in a structured, commonly used, and machine-readable format. You can also transfer this data to another entity if the processing is based on your consent or a contract to which you are a party, and the processing is automated.
When you exercise your right to data portability, you can have your Personal Data transferred directly from NovaLoom AI to another entity, provided it is technically feasible. This right does not alter your or NovaLoom AI's rights concerning data deletion. Additionally, using this right should not negatively impact the rights and freedoms of others.
Right to Withdraw Consent
You may withdraw your consent for us to process your Personal Data at any time, without affecting the legality of any processing carried out prior to your withdrawal.
Right to Object
You are entitled to object to the processing of your Personal Data at any time, particularly if it pertains to your specific situation, and when processing is based on the legitimate interests of NovaLoom AI or a third party. This includes any profiling based on these interests. If you object, we will cease processing your Personal Data unless we can prove compelling legitimate grounds for processing that override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
You also have the right to oppose the processing of your Personal Data for direct marketing purposes at any time, including any related profiling.
Right to lodge a complaint with a supervisory authority
You are entitled to file a complaint with a supervisory authority established by a Member State to protect the fundamental rights and freedoms of individuals concerning the processing of Personal Data within the European Union.
Your rights regarding Personal Data as mentioned in this section 13 may be restricted by European Union or Member State law to which NovaLoom AI is subject.
We will provide you with the information requested according to your rights outlined in this section 13 without unnecessary delay and in any event within one month of receiving the request. This period may be extended by two additional months if necessary, taking into account the complexity and number of requests. We will inform you of any such extension within one month of receiving your request, along with the reasons for the delay.
The information requested according to your rights outlined in this section 13 shall be provided free of charge, unless stated otherwise in this section 13. Where requests are manifestlyunwarranted or excessive, particularly due to their repetitive nature, we may either (a) impose a reasonable fee, considering the administrative costs involved in providing the information, communication, or action requested; or (b) decline to comply with the request.
NovaLoom AI may ask you to supply additional information necessary to verify your identity to fulfill your request in accordance with your rights detailed in this section 13, if there are reasonable doubts about the identity of the individual making the request.
12. Modifications to This Policy
We may periodically revise the terms of this Policy. Whenever we make revisions, we will inform you by posting the updated Policy on the Website. Moreover, when we introduce significant changes, we will endeavor to notify you through methods of communication we deem reasonably effective and by posting a notice on the Website. Unless specified otherwise, all revisions will become effective upon being published on our Website.